March 16, 2020
Dear colleagues and friends,
The battle with containing COVID19 does not go as well as we had all hoped. Many countries around the world are in a dire situation, but we must not resign ourselves to the same fate. We must take action, each of us doing our part in slowing the onslaught of COVID19. Medsleep will do its part.
I urge you to rely on credible sources for news during this period, as there are many rumours and misleading stories on social media.
We have suspended all daytime in-person patient traffic activity in all of our clinics across Canada for the duration of this crisis. All daytime patient interactions are only taking place using Telemedicine. We are moving as quickly as we can to get staff to work from home where we can and taking active measures to protect our staff and patients as much as possible.
We have shut down all Titration night studies, Level 3 testing, ended CPAP starts, and ceased all PFT testing to protect staff and patients from the spread of this disease. All of these will be suspended until such time as it is deemed safe to do so.
Overnight diagnostic studies are going to be wound down quickly and we are not scheduling or rescheduling patients to fill gaps. We are also taking additional precautions with staff encouraged strongly to use full PPE, and additional patient isolating measures being taken.
Our patients and our community depend on us. It is our collective and individual responsibility to provide the best care we can in this difficult situation. We will just need to do it via technology rather than in person. The financial pain is being felt by all, in no small measure.
Not every solution is perfect, and not every answer brings agreement.
There will be individual communication over the next 24-48 hours as to the individual work plans as we try to maintain support for our patients.
There are difficult decisions to make for all of us, as we hunker down and wait for the storm to come, and to pass. We will be here when it passes, and together we will come out of it once again as one team, one family. The premier sleep company in Canada.
Please do not hesitate to reach out during this period. The management team is committed to your safety, and to the future of this Enterprise.
I am available 24/7 throughout the duration of this crisis. Please keep yourselves and your loved ones safe.
#201-4141 Yonge Street
Toronto, Ontario M2P 2A8